Customer Help

Our team is always here to assist.

Frequently Asked Questions

Orders and Shipping

You can create an account during the checkout process by entering your email address and creating a password.

The time it takes to complete your order depends on the customisation options that you have selected and the number of items that you have ordered.

 

Orders without customisation can usually be dispatched the next working day.

 

Most orders containing customisations are typically delivered within 7 working days.

All items purchased and completed prior to 2pm are dispatched the same day via DPD next day delivery.

All orders over £99 with a UK delivery address are delivered free of charge. All orders under £99 have a delivery cost of £5.99

You can add or remove shipping addresses by logging into your account.

It may not always be possible to change your shipping address if you are trying to change it for a pending order.

Once your order has been dispatched you will receive a confirmation email containing your tracking number.

You can track your order on the official DPD website here: https://www.dpd.com/tracking

Most artwork proofing can be done via email.

For embroidery designs we will send you digitised sample via email in PDF format. If you would prefer a physical sewn sample on a fabric swatch sent to you by post please request this and we will send it out to you.

You can store a preferred payment method on your account, however at no time can we view your credit card information.

We use SSL security certificates to safely encrypt your data.

We are not currently VAT registered, however anticipate to be in the near future.

We can dispatch items to most countries internationally.

We usually dispatch all orders together in one delivery under one tracking number.

In the rare event that part of an order has a slightly longer lead time and you would like the completed part of an order delivered quicker, please let us know and we will endeavour to assist you with this request.

Don’t worry we can still probably help you!

Please contact us by sending us an email or giving us a call, let us know what you need and we will try to help you in any way that we can.

If you need to swap an item

Returns and Exchanges

All items purchased can be returned within 30 days. All items must be returned in their original condition with their original tags attached where applicable.

 

Please note this excludes all customised items. Items that have had a custom design applied cannot be returned unless there is an error with the design application on our part, or if the item is faulty.

In the event that we have made a mistake and sent you the incorrect item, please contact us immediately and we will rectify it as quickly as possible.

We will send you a prepaid returns label to return the incorrect item and arrange dispatch of the correct item as quickly as possible.

If we have sent you an item that is faulty, or an item that has a faulty application of your design please contact us as soon as possible and we will arrange for a brand new replacement for you at the earliest possible opportunity.

If you are returning an item that hasn’t been customised, please feel free to send your purchase to our address: Custom Workwear, Studio 77, 52-56 Standard Road, London, NW10 6EU.

Please send us an email at our customer service email address info@custom-workwear.co.uk.

If you have made an error in your shipping address please contact us immediately as soon as you notice. In the event that your item has already been dispatched we will attempt to contact our delivery partner to try and retrieve the package, however this may not always be possible.

You can cancel an order as long as you have ordered non-customised products, or in the event that you wish to cancel an order containing customisations if we confirm cancellation of your orders prior to the application of customisation has commenced.

If you wish to add more items to your order it may be advisable to place a brand new separate order.

Yes this is possible. Please contact us and we will let you know the lead time on a sold out product if we are able to provide that information.

Free UK Shipping

On all orders above £99

Fast Turnaround Time

Orders completed quickly

International Dispatch

We can send items worldwide

100% Secure Checkout

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© Custom Workwear 2020